Privacy Notice — Call a Geek

Introduction

This notice applies across all services we provide, including our onsite support, remote control support and work you drop off to our offices. For the purpose of this notice, we'll just call them our 'services'.

When we say 'personal data' we mean identifiable information about you, like your name, email, address, telephone number, payment information, support queries and so on. Check out our terms of use for more information on how we treat your other data.

Who are 'we'?

When we refer to 'we' (or 'our' or 'us'), that means Call a Geek (2012) Limited. Our headquarters are located at 16 Halifax Street, Nelson 7010, New Zealand but we service customers all over the world using our easy to use remote control services.

We provide fast, friendly and value computer services for small to medium businesses. If you want to find out more about what we do, see the About us page.

Our principles of data protection

Our approach to data protection is built around four key principles. They're at the heart of everything we do relating to personal data.

Transparency: We take a human approach to how we process personal data by being open, honest and transparent.
Enablement: We enable connections and efficient use of personal data to empower productivity and growth.
Security: We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.

How we collect your data

When you use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our services we might ask you to provide personal data to us. For example, we ask for your contact information when you request support, respond to a job application or an email offer, join us on social media, or contact us with questions. If you don't want to provide us with personal data, you don't have to, but it might mean you can't use some of our services.
Information we collect automatically: We collect some information about you automatically when you use our services, like your email address or phone number. We also collect information when you navigate through our newsletters, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you're using our newsletter so that we can continue to provide the best experience possible.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we'll only process it:

to perform a contract with you, or
where we have legitimate interests to process the personal data and they're not overridden by your rights, or
in accordance with a legal obligation, or
where we have your consent.

If we don't collect your personal data, we may be unable to provide you with all our services.

How we use your data

First and foremost, we use your personal data to provide you with any services you've requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you. This may include: providing you with information you've requested from us or information we are required to send to you; operational communications, like changes to our services, security updates, or assistance with using our services; marketing communications (about Call a Geek or another product or service we think you might be interested in) in accordance with your marketing preferences; and asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to our services, whether by email, phone or otherwise.
To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our services fairly.
To market to you: By sending you marketing communications, through our own communication systems or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

third party service providers and partners who assist and enable us to use the personal data to, for example, market or promote our goods and services to you
regulators, law enforcement bodies, government agencies, courts or other third parties where we think it's necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
other people where we have your consent.

International data transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider's servers are located. These countries may have laws different to what you're used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission's Standard Contractual Clauses. For further information, please contact us using the details set out in the Contact us section below.

Security

Security is a priority for us when it comes to your personal data. We're committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you've requested or to comply with applicable legal, tax or accounting requirements).

We'll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we'll make sure it's deleted or anonymised.

Your rights

It's your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or make your request via our Contact page.

You also have rights to:

know what personal data we hold about you, and to make sure it's correct and up to date
request a copy of your personal data, or ask us to restrict processing your personal data or delete it
object to our continued processing of your personal data

You can exercise these rights at any time by making a request from the Contact page.

If you're not happy with how we are processing your personal data, please let us know by getting in touch from the Contact page. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

How to contact us

We're always keen to hear from you. If you're curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you're put in contact with the right person, and in accordance with any regulatory time frames.